How can I contact you?

You can contact our official team directly by email at info@crownstoneenterprises.online or by calling our official customer care line at +91 98290 85311 during business hours (Monday to Saturday, 9:30 AM – 6:30 PM IST). Our registered corporate headquarters is located at Royal Heritage Enclave, Jacob Road, Civil Lines, Jaipur, Rajasthan 302006, India.

Need help with your order?

Contact us at info@crownstoneenterprises.online or call +91 98290 85311 with your Order ID. Our customer support representatives will assist you with order status, tracking, and logistics updates.

What are your delivery timelines across India?

We provide insured nationwide shipping across India. Standard ground delivery takes 3 to 5 business days, and express priority air delivery arrives within 24 to 48 hours for major metro areas.

What is your return and replacement policy?

We honor a 7-day replacement guarantee for any defective or damaged units. If an item arrives compromised, write to info@crownstoneenterprises.online within 7 days of delivery with your Order ID and photo verification.

Who is the official Grievance Officer?

In accordance with the Information Technology Act and Consumer Protection Rules, our designated Grievance Officer is Thakur Ranveer Rathore. Official grievances must be submitted directly to info@crownstoneenterprises.online, phone: +91 98290 85311, or by physical post to: Royal Heritage Enclave, Jacob Road, Civil Lines, Jaipur, Rajasthan 302006, India.

1. Introduction & Scope

Crownstone Enterprises ("we," "our," or "us"), operating the ecommerce storefront at crownstoneenterprises.online, is deeply committed to protecting your privacy and personal data. This Privacy Policy outlines our practices regarding the collection, storage, processing, and disclosure of information gathered from visitors, registered users, and purchasers across all Indian pincodes and worldwide jurisdictions.

This policy complies with the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection (E-Commerce) Rules, 2020.

2. Information We Collect

We collect several categories of personal and non-personal data to facilitate seamless commercial transactions:

• Account & Identity Data: Your full name, email address, password hash, and customer identification number.
• Contact Information: Shipping street address, city, state, postal pincode, mobile phone number, and alternate contact numbers.
• Order & Transaction Records: Order IDs, dates, purchased items, specifications, total amounts paid in Indian Rupees (₹ INR), invoice histories, and delivery preferences.
• Payment Information: Transaction tokens, payment modes (UPI, RuPay, Credit/Debit card issuer, NetBanking bank name). We do NOT store sensitive card CVVs or net banking passwords.
• Technical & Usage Data: Internet Protocol (IP) address, browser user-agent, operating system, session duration, referral links, and interaction logs.

3. Purpose and Legal Grounds for Processing

We process your personal information strictly for legitimate commercial and legal purposes:

• Processing, confirming, dispatching, and fulfilling orders placed on crownstoneenterprises.online.
• Generating tax-compliant commercial GST invoices and maintaining statutory accounting records under Indian taxation laws.
• Delivering customer support, handling replacement requests, and answering inquiries via info@crownstoneenterprises.online.
• Transmitting transactional SMS, WhatsApp, and email alerts regarding order statuses, delivery timings, and OTP verifications.
• Conducting platform analytics, detecting fraudulent orders, and securing our systems against cyber attacks.

4. Sharing and Third-Party Disclosures

Crownstone Enterprises does not sell, rent, or trade your personal information to third-party data brokers. We share necessary data solely with vetted partners:

• Logistics & Courier Partners: Domestic courier companies for timely delivery to your specified address.
• Payment Processors: RBI-authorized payment aggregators and banking partners for secure payment authorization.
• Statutory & Legal Authorities: Government agencies or law enforcement where mandated by applicable Indian law or court subpoena.

5. Data Security & Storage

Your data is stored securely in encrypted cloud data centers with strict role-based access controls, TLS 1.3 in-transit encryption, and AES-256 rest encryption. In the event of any data breach, we adhere to the notification requirements outlined under the DPDPA 2023.

6. Your Rights Under Indian Data Law

As a data principal, you have the right to request access to your personal data, seek corrections of inaccurate records, request deletion where retention is no longer mandated by law, and withdraw consent for promotional communications.

7. Questions, Grievance Officer & Contact Information

For questions or concerns regarding this Privacy Policy, contact us at info@crownstoneenterprises.online. In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for Crownstone Enterprises is:

Name: Thakur Ranveer Rathore
Designation: Grievance Redressal Officer
Complete Address: Royal Heritage Enclave, Jacob Road, Civil Lines, Jaipur, Rajasthan 302006, India
Official Email: info@crownstoneenterprises.online
Official Phone: +91 98290 85311

1. Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you ("User," "Customer," or "You") and Crownstone Enterprises ("Company," "We," "Us," or "Our"), regarding your access to and use of the website located at crownstoneenterprises.online and all related ecommerce services.

By accessing crownstoneenterprises.online, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms in their entirety, you must immediately refrain from using this website.

2. Eligibility & Account Security

You must be at least 18 years of age and competent to enter into a contract under the Indian Contract Act, 1872. You are responsible for maintaining the confidentiality of your account credentials, and you accept responsibility for all activities that occur under your account.

3. Product Specifications & Pricing

All products listed on crownstoneenterprises.online are priced in Indian Rupees (₹ INR) and are inclusive of Goods and Services Tax (GST) unless explicitly indicated otherwise. We make reasonable efforts to display accurate photographs, dimensions, and specifications. However, minor variations in color or natural wood grain may occur in handcrafted goods.

4. Order Acceptance, Payment & Cancellations

The receipt of an electronic order confirmation does not signify our final acceptance of your order. Crownstone Enterprises reserves the right to accept or decline your order for reasons including stock unavailability, pricing errors, or suspected fraudulent activity. You may cancel your order before dispatch by contacting info@crownstoneenterprises.online.

5. Shipping & Domestic Delivery

We deliver across serviceable postal pincodes throughout India. Estimated delivery times range from 2 to 7 business days depending on destination. We are not liable for delays resulting from force majeure events, customs clearances, or local carrier disruptions.

6. Returns, Replacements & Refunds

We provide a 7-day replacement guarantee for items that arrive physically damaged, defective, or fundamentally different from the catalogue description. To initiate a claim, email info@crownstoneenterprises.online within 7 days of delivery with photos of the damaged unit. Approved refunds are processed to the original payment mode within 5-7 banking days.

7. Limitation of Liability, Governing Law & Contact

To the maximum extent permitted by applicable Indian law, Crownstone Enterprises shall not be liable for any indirect, incidental, or consequential damages. Our total liability shall not exceed the amount actually paid by you for the product in dispute.

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent civil courts located in the district of our registered office at Royal Heritage Enclave, Jacob Road, Civil Lines, Jaipur, Rajasthan 302006, India.

For questions regarding these Terms & Conditions, please contact us at info@crownstoneenterprises.online or call +91 98290 85311.